| Reos | Lyssna | |
|---|---|---|
| Plan | Yes | Partial |
| Recruit | Yes | Yes |
| Conduct | Yes | Partial |
| Ingest | Yes | Partial |
| Analyze | Yes | Partial |
| Act & close the loop | Yes | Not offered |
Reos vs Lyssna
Lyssna answers in five seconds. Reos keeps going.
Lyssna (formerly UsabilityHub) makes quick design tests easy, with a big panel and a free plan to start on. Reos runs the same quick tests, then asks people why, checks every claim against what they said, and turns the answer into work your team ships.
The honest take
A quick read, or the whole loop
If the job is a fast read on a design, Lyssna is quick, generous and hard to beat on price. The difference is what happens once the five seconds are up.
Choose Lyssna if...
- You mostly run quick design tests - first click, five second, preference, tree tests - and want them on a free plan.
- You need a big rented panel today: 690,000+ participants in 120+ countries, paid per response.
- You test mobile apps, and your interviews already run in Zoom, Meet or Teams.
Choose Reos if...
- You want the why behind a test result: AI-moderated interviews, or live sessions hosted in the browser.
- You recruit your own customers and want one participant database, with consent on record, across every study.
- You want analysis that checks each claim against a quote, and findings that land in Linear or Jira.
Side by side
The loop, side by side
Lyssna goes wide on quick tests and its panel. Here is how the rest of the research workflow compares.
| Feature | Reos | Lyssna |
|---|---|---|
| Plan | ||
| AI study-planning assistantplan, research questions & guide from a conversation | Yes | Partial, screeners, up to 15 questions |
| Recruit | ||
| Rented panel on tappay per response, no subscription needed | Partial, Prolific and Respondent, enabled on request | Yes, 690,000+ participants, 120+ countries |
| Participant database across studiescontacts, segments & history | Yes | Not offered, recruitment links per test |
| Import your own customersCSV & in-product forms | Yes | Not offered |
| Email invitations with remindersonly to those who did not answer | Yes, from your own domain on Enterprise | Not offered, recruitment links only |
| Scheduling for live sessions | Yes | Yes, Google Calendar & Outlook |
| Incentives for your own people | Partial, through your Tremendous account, on Enterprise | Partial, included on its panel; paid out by hand otherwise |
| Conduct | ||
| Five-second, first-click & preference testsplus navigation tests | Yes | Yes |
| Card sorting & tree testing | Yes, closed card sorts, every plan | Yes, every plan, free included |
| Figma prototype & live-website testsmisclicks & rage clicks tracked | Yes, every plan | Yes, live website on Growth and up |
| Recorded think-aloud tasksscreen, mic & camera | Yes, every plan | Partial, paid plans |
| Mobile app tests | Not offered | Yes, Growth and up |
| AI-moderated interviewstwo-way voice, 12 languages, listen in live | Yes | Not offered, AI follow-ups on long survey answers |
| Live interviews, hostedin the browser, recorded & transcribed | Yes | Partial, through your own Zoom, Meet or Teams |
| Silent observers | Yes | Partial, observer rooms on Enterprise |
| Consent tracked per participantversioned forms on every plan | Yes | Partial, custom agreements on Enterprise |
| Ingest | ||
| Recordings from calls you already runMeet, Zoom & Teams | Yes, a bot joins and records | Partial, Zoom cloud recordings imported |
| Upload recordings from any tooltranscribed, with speakers detected | Yes | Yes, paid plans |
| Tickets, email & sales callsFront, Gong, Intercom | Yes | Not offered, none among its integrations |
| Analyze | ||
| AI summaries | Yes | Partial, a trial on Free, full on Growth and up |
| Claims checked against quotesthe DIVE pipeline | Yes | Not offered |
| Report builderwritten, audio & video reports | Yes | Not offered, per-method reports |
| Insights across projectsSuper Insights | Yes | Not offered |
| MCP for your AI assistant | Yes, read and write tools | Yes, read-only, paid plans |
| Act | ||
| Initiatives synced with Linear & Jirastatus comes back | Yes | Not offered, no Jira integration |
| Pricing & trust | ||
| A free plan | Not offered, from $59 a month | Yes, every core test type |
| Prices published | Yes | Yes |
| SOC 2 | Yes | Yes |
| No training on your research | Yes | Yes |
based on Lyssna’s public documentation, October 2026; Reos column checked October 2026 · spotted something out of date? tell us - we’ll fix it
After the five seconds
Five seconds tell you what. Reos asks why.
A five-second test is the quickest honest read on a design, and Lyssna runs it well. Reos runs the same test from one open link, then keeps going: it asks people why, checks what they said, and hands your team something to ship.
- The same quick testsFive-second, first-click, preference and navigation tests, closed card sorts, tree tests, Figma prototype and live-website tests, and recorded think-aloud tasks, on every plan.
- Then the whyFollow up with AI-moderated interviews in 12 languages, two units each, or run the session yourself in the browser.
- Then the workDIVE drops any claim its quote does not support, and the insights that survive become initiatives in Linear or Jira.
one study · the five seconds and after
Both tools
- 0:05Five-second testwhat people remember from the design
Reos keeps going
- lap 2AI interviewsthe why, asked out loud, any hour
- lap 3Checked analysisevery claim held against its quote
- lap 4Initiativein Linear or Jira, with status coming back
one open link to start · nothing to recruit first
Your own participants
A link per test, or a panel you keep
Lyssna's panel is huge, and for strangers it is the faster route. For your own customers it gives you recruitment links, and says itself that it "doesn't currently offer participant management". Reos keeps your people in one database, across every study.
- Import onceUpload customer lists as CSV or collect sign-ups with in-product forms, then filter by segment.
- Invite with careEmail campaigns that remind only those who did not answer, with cool-down rules when you set them.
- Consent on recordA consent ledger and scheduling on every plan, so each study starts from what people agreed to.
one participant · every study
- Contact & segmentfrom a CSV list or an in-product form
- Consentversioned, collected before the session
- Invitationsreminders only to those who did not answer
- Schedulingslots and reminders for live sessions
- Historyevery study they have taken part in
Pricing
A free plan there. The whole loop here.
Lyssna is cheaper to start: a free plan with every core test type, and a panel you pay for per response. Reos starts at $59 a month, and every plan includes AI interviews, hosted sessions and checked analysis.
Lyssna
- Free to startEvery core test type and unlimited single-section studies, with 15 self-recruited responses to view.
- Growth at $166 a monthBilled annually, or $199 month to month, for 5 seats: AI summaries, recordings, live website and mobile tests.
- Panel paid per responseOne credit ($1) per minute of each response, on any plan. Credits never expire.
Reos
- One monthly priceHosting, your team, panel and repository - from $59 a month, with research units included.
- Units, not metersAn interview or a written report is 1 unit, an AI-moderated interview 2, and 100 tickets or reviews 1. Transcription, analysis, clustering and storage come with it.
- Top up, never guessHeavier month than planned? Top up units in one click at a published rate, and they never expire.
Switching
Bring your research with you
Bring the interview recordings you already have into Reos - uploads are transcribed and time-coded, with speakers detected, and they sit next to everything your customers say from here on.
Recordings & transcripts
Upload sessions from any tool - transcription, speakers, and time-codes are automatic.
Datasets of any size
Survey exports, review dumps, call logs - CSV or JSON, mapped into analyzable observations.
Channels, connected
Point your ticket queue, inbox, and forms at Reos once - new data flows in from then on.
Run your next study in Reos
Sign up, import an interview, and trace your first insight to its source in minutes.