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If a customer said it, it can flow in

Interviews are one source. Connect your support tools, forward emails, collect forms, upload recordings and transcripts, import whole datasets - Reos transcribes and structures every customer interaction into one analyzable format, automatically.

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Connectors

Plug in the tools you already have

Your customers are already talking - in your ticket queue, your inbox, your feedback forms. Connect those sources once and every new interaction flows into Reos from then on.

Reos · connectors

  • Support & ticketing appstickets sync as they’re filed - history includedconnected
  • Email forwardingforward any inbox or thread to your study addressconnected
  • Online & feedback formsReos forms, or webhooks from the ones you haveconnected
  • In-product channelsforms placed inside your product, in contextconnected

one-time setup · data flows in from then on

  • Support & ticket appsConnect your ticketing system and the queue becomes a research stream - new tickets sync as they’re filed, history included.
  • Forward any emailGive a thread, an alias, or a whole inbox a forwarding address. Replies and attachments come along.
  • Forms, wherever they liveReos online forms, feedback forms in your product, or webhooks from the form tool you already use.

Uploads

Bring the research you’ve already done

Years of recordings sitting in a drive folder are research waiting to happen. Upload videos, audio files, and transcripts - Reos transcribes, detects speakers, time-codes, and normalizes everything into the same analyzable format.

  • Video & audio, transcribedDrop in recordings from any tool - old Zoom calls, sales calls, usability sessions. Transcription and speaker detection are automatic.
  • Transcripts & documentsAlready have text? Existing transcripts, notes, and docs are normalized and time-coded so they cite like everything else.

uploads · processed automatically

  • beta_interview_dana.mp4video · 41 min · transcribed · 2 speakersDone
  • sales_call_0610.mp3audio · 28 min · transcribing64%
  • legacy_transcripts_q1.zip52 documents · normalized · time-codedDone
  • usability_session_04.mp4transcribing · speakers detected: 2In progress
  • discovery_calls_2025.zip38 audio files · transcribed · time-codedDone

transcription · speaker detection · timestamps · one analyzable format

Any scale

From one voicemail to a 200,000-row export

Ingest isn’t just for files you can count. Import large datasets of any type - survey exports, review dumps, call logs - and Reos maps them into observations ready for the DIVE™ pipeline, same rigor at any size.

Flows into the right DIVE™ pipeline automatically - see Analyze

datasets · any shape, any size

  • nps_responses_2025.csv218,640 rowsStatus: mapped → observations
  • app_store_reviews.json18,212 reviewsStatus: mapped → observations
  • call_center_logs_q2.csv64,118 callsStatus: mapping fields...
  • Any format inCSV, JSON, archives of mixed media - Reos works out the structure and asks only when it’s genuinely ambiguous.
  • One analyzable streamHowever it arrived, every interaction ends up in the same shape: structured, attributed, and traceable back to its source.
  • Straight into analysisIngested data flows into the DIVE™ pipelines you’ve set up - the quiet channels count too.

Run your next study in Reos

Sign up, import an interview, and trace your first insight to its source in minutes.

Sign upBook a demo