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Legal

The fine print, in plain sight.

The agreement that governs your use of reOS.

Terms of Service

1. Introduction and Acceptance of Terms

Welcome to reOS ("Research Operating System"), a service provided by Flob Inc. ("Company," "we," "us," or "our"), a Delaware corporation with its principal place of business at 1111B S Governors Ave STE 49827, Dover, DE 19904, United States.

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Flob Inc. governing your access to and use of the reOS platform, including any related websites, applications, services, features, content, and functionality (collectively, the "Service").

BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you must not access or use the Service.

If you are using the Service on behalf of an organization, company, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" or "your" shall include both you individually and the entity you represent.

IMPORTANT NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 16, WHICH AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM CAREFULLY.

2. Description of Service

2.1 Overview

reOS is an artificial intelligence-powered research analysis platform designed to help individuals and organizations extract structured insights from customer research at scale. The Service enables users to:

  • Upload and manage research materials including video interviews, audio recordings, documents, and transcripts
  • Utilize AI-powered analysis workflows ("Flows") to generate observations, insights, documents, and reports
  • Create and manage customer personas based on research data
  • Collaborate with team members on research projects
  • Generate AI-assisted content including summaries, evaluations, and analyses

2.2 AI-Powered Features

The Service incorporates artificial intelligence and machine learning technologies provided by third-party providers including, but not limited to, Anthropic, OpenAI, Google, Cloudflare, AssemblyAI, and Cartesia. These AI systems are used to process user content and generate outputs including observations, insights, summaries, transcripts, synthesized speech, and other analytical content. The Service also offers AI-powered interviews and real-time features in which an AI agent conducts or assists a research session. The current list of AI providers and other subprocessors is set out in our Privacy Policy and may change from time to time.

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue the Service, or any part thereof, at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Account Registration and Security

3.1 Account Creation

To access certain features of the Service, you must create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

3.2 Account Requirements

You must be at least 18 years of age to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any authentication methods (such as passkeys or two-factor authentication). We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.4 Organization Accounts

The Service allows for the creation of organization accounts with multiple members. Organization administrators are responsible for:

  • Managing member access and permissions
  • Ensuring all members comply with these Terms
  • The actions of all members within the organization account

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only for legitimate research and business purposes.

4.2 Prohibited Activities

You agree NOT to:

Illegal or Harmful Activities:

  • Use the Service for any illegal purpose or in violation of any applicable laws or regulations
  • Upload, transmit, or store any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
  • Engage in any activity that could harm minors
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity

Security Violations:

  • Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks
  • Interfere with or disrupt the Service or servers or networks connected to the Service
  • Circumvent, disable, or otherwise interfere with security-related features of the Service
  • Probe, scan, or test the vulnerability of the Service without authorization
  • Use any automated means (including bots, scrapers, or spiders) to access the Service without our express written consent

Intellectual Property Violations:

  • Infringe upon or violate the intellectual property rights of the Company or any third party
  • Upload, transmit, or store any content that you do not have the right to use
  • Remove, alter, or obscure any proprietary notices from the Service

Misuse of AI Features:

  • Use the AI features to generate content that is illegal, harmful, or violates any applicable laws
  • Attempt to reverse engineer, extract, or replicate the AI models or algorithms used in the Service
  • Use the Service to develop competing AI products or services
  • Submit prompts or content designed to manipulate or "jailbreak" AI systems
  • Use AI-generated content without appropriate verification in contexts where accuracy is critical (medical, legal, financial decisions)

Resource Abuse:

  • Use the Service in a manner that could overload, damage, or impair the Service
  • Engage in any activity that consumes an unreasonable amount of system resources
  • Resell, redistribute, or provide access to the Service to third parties without authorization

4.3 Enforcement

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Section, including without limitation, removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

5. Intellectual Property Rights

5.1 Company Intellectual Property

The Service, including its original content, features, functionality, software, design, graphics, logos, and trademarks, is and will remain the exclusive property of Flob Inc. and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws of the United States and foreign countries.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms.

5.2 User Content Ownership

You retain all ownership rights in the content you upload, submit, or transmit through the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute your User Content solely for the purpose of providing and improving the Service.

5.3 AI-Generated Content

Content generated by the AI features of the Service ("AI-Generated Content") based on your User Content is considered a derivative work of your User Content. Subject to any applicable third-party rights and the limitations set forth in these Terms, you retain ownership of AI-Generated Content to the extent permitted by applicable law.

However, you acknowledge that:

  • Similar or identical AI-Generated Content may be generated for other users based on different inputs
  • We make no claims of exclusivity regarding AI-Generated Content
  • AI-Generated Content may be subject to additional limitations under applicable intellectual property laws

5.4 Feedback

If you provide us with any feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation to you.

6. User-Generated Content

6.1 Your Responsibilities

You are solely responsible for your User Content and the consequences of uploading or publishing it. By uploading User Content, you represent and warrant that:

  • You own or have the necessary rights, licenses, consents, and permissions to use and authorize us to use your User Content
  • Your User Content does not violate the privacy rights, publicity rights, intellectual property rights, or other rights of any person or entity
  • Your User Content does not contain any material that is defamatory, obscene, illegal, or otherwise objectionable
  • You have obtained all necessary consents from individuals whose personal information or likeness appears in your User Content

6.2 Content Removal

We reserve the right, but have no obligation, to monitor User Content. We may remove or disable access to any User Content at any time, for any reason, without prior notice to you.

6.3 Data Processing

When you submit User Content, it may be processed by our AI systems and third-party AI providers to generate insights and other outputs. You consent to this processing and acknowledge that your User Content may be transmitted to and processed by these third-party services. Where your User Content contains personal data of Research Participants or other individuals, the allocation of data protection responsibilities in Section 7 applies.

7. Customer Data, Research Participants, and Data Protection

7.1 Definitions

For purposes of these Terms:

  • "Research Participants" means individuals who interact with the Service at your invitation or direction, including individuals who receive study invitations or other communications sent through the Service, complete forms, surveys, or screeners hosted by the Service, book research sessions, join live research sessions or calls, or participate in interviews conducted by human researchers or by AI-powered interviewers through the Service.
  • "Participant Data" means any personal data or personal information relating to Research Participants that is collected, uploaded, generated, or otherwise processed through the Service, including contact details, form and survey responses, consent records, audio and video recordings, transcripts, and AI-generated analyses derived from them.

7.2 Roles of the Parties

As between you and Flob Inc., with respect to Participant Data and any other personal data contained in your User Content, you (or the entity on whose behalf you use the Service) are the data controller (or "business" under the California Consumer Privacy Act), and Flob Inc. acts as a data processor (or "service provider") that processes such data on your documented instructions and on your behalf. With respect to personal data relating to you as our customer (account, billing, and usage data), Flob Inc. is the data controller, as described in our Privacy Policy.

7.3 Data Processing Agreement

Where we process Participant Data or other personal data on your behalf and the GDPR, UK GDPR, or similar data protection legislation applies, our Data Processing Agreement ("DPA") — which incorporates the EU Standard Contractual Clauses where required — governs that processing. You may request our DPA by contacting support [at] reos [dot] ai. Where a DPA has been executed between you and Flob Inc., it is incorporated into these Terms by reference; in the event of a conflict between the DPA and these Terms with respect to the processing of personal data, the DPA prevails.

7.4 Your Responsibilities Toward Research Participants

Because the Service interacts directly with your Research Participants on your behalf — including by sending them emails, hosting forms they complete, and conducting live and AI-powered interviews and calls with them — you acknowledge and agree that you are solely responsible for the lawfulness of your research activities, including:

  • Lawful basis and consent: Establishing and maintaining a valid legal basis (including obtaining any required consents) for the collection and processing of Participant Data, including its processing by AI systems as described in these Terms and our Privacy Policy;
  • Privacy notices: Providing Research Participants with all legally required privacy notices and disclosures, identifying you as the party responsible for the research and for their data;
  • Recording consent: Complying with all applicable call-recording, wiretap, and eavesdropping laws — including laws that require the consent of all parties to a recording — before recording, transcribing, or analyzing any session. The Service may surface consent and recording notices, but configuring them appropriately and verifying their legal sufficiency for your jurisdictions is your responsibility;
  • AI interaction and analysis disclosures: Ensuring Research Participants are informed when they are interacting with an AI system rather than a human (including AI-conducted interviews), and when AI-based analysis — including any analysis of facial expressions, voice, or sentiment, where you enable such features — is applied to their data, as required by applicable law (including Article 50 of the EU AI Act). You must not remove, disable, suppress, or circumvent any AI or recording disclosure that the Service presents to Research Participants, and you must not represent AI-generated interactions as being conducted by a human;
  • Communications: All emails, invitations, and other communications sent to Research Participants through the Service are sent at your direction and on your behalf. You represent and warrant that you have the right to contact each recipient, and you agree to comply with all applicable anti-spam and electronic communications laws (including CAN-SPAM, CASL, and the ePrivacy rules) and to honor opt-out and unsubscribe requests;
  • Incentives: If you offer incentives or rewards to Research Participants (including through integrated payout providers), you are solely responsible for the terms of your incentive program, participant eligibility, and any tax withholding or reporting obligations arising from it;
  • Recruitment platforms: If you recruit Research Participants through third-party panels or platforms (such as Prolific) using your own account with those platforms, your use of those platforms is governed by their terms, and you are responsible for complying with them.

7.5 Prohibited and Sensitive Data

Unless we have expressly agreed otherwise in writing, you must not use the Service to collect, upload, or process:

  • Protected health information subject to HIPAA. Flob Inc. is not a "business associate" under HIPAA and no Business Associate Agreement is in place;
  • Payment card data subject to PCI-DSS (other than as collected by our payment processor for your subscription);
  • Personal data of children under the age of 16 (or a higher applicable age of digital consent), unless you have obtained verifiable parental or guardian consent and comply with all applicable children's privacy laws (including COPPA and GDPR Article 8);
  • Special categories of personal data (such as data revealing racial or ethnic origin, political opinions, religious beliefs, health, sex life or sexual orientation, or biometric data), except where you have established an explicit legal basis for such processing and the data is reasonably necessary for your research purposes;
  • Government-issued identification numbers, credentials, or financial account numbers of Research Participants.

You are responsible for any prohibited or sensitive data you nonetheless submit, and Section 12 (Indemnification) applies to any claims arising from it.

7.6 Participant Rights Requests

You are responsible for responding to requests from Research Participants to exercise their privacy rights (such as access, correction, deletion, or objection). The Service provides tools to assist you (including deletion and export capabilities), and we will provide reasonable assistance consistent with our role as processor. If a Research Participant contacts us directly about data we process on your behalf, we may refer that individual to you and will notify you where appropriate.

7.7 Security Program and Certifications

We maintain an information security program that includes encryption of data in transit and at rest, role-based access controls, security monitoring and logging, vendor security reviews, and independent audits. Flob Inc. maintains SOC 2 Type II attestation and ISO/IEC 27001 (information security) and ISO/IEC 42001 (AI management system) certifications, and operates a GDPR compliance program. Audit reports and certificates are available to customers on request, subject to confidentiality obligations.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we implement and maintain the safeguards described above, we cannot and do not guarantee absolute security, and you acknowledge that events such as zero-day exploits, sophisticated attacks, or the compromise of third-party providers may occur despite reasonable safeguards. Our obligation is to maintain the security program described in this section and required by applicable law; subject to Section 11, we are not an insurer against all unauthorized access.

7.8 AI Model Training

We do not use your User Content or Participant Data to train our own artificial intelligence models, and we do not permit our third-party AI providers to use such data to train their models. We select AI providers that contractually commit not to train on customer data, as detailed in our Privacy Policy. While we take reasonable steps to select and bind these providers, we are not responsible for a provider's breach of its own commitments that occurs despite our contractual safeguards; if we become aware of such a breach, we will take reasonable steps to notify affected customers and enforce our agreements.

7.9 Data Export

You may export your User Content using the Service's export features at any time during your subscription. You are responsible for exporting any data you wish to retain before your account is terminated or deleted; after termination, data is retained and deleted as described in Section 13.4 and our Privacy Policy.

8. AI-Generated Content Disclaimers

8.1 No Guarantee of Accuracy

THE AI-GENERATED CONTENT PROVIDED THROUGH THE SERVICE IS GENERATED BY ARTIFICIAL INTELLIGENCE SYSTEMS AND MAY CONTAIN ERRORS, INACCURACIES, BIASES, OR INCOMPLETE INFORMATION. We do not guarantee the accuracy, completeness, reliability, suitability, or availability of any AI-Generated Content.

8.2 User Verification Required

You acknowledge and agree that:

  • AI-Generated Content should not be relied upon as the sole basis for any important decisions, including but not limited to medical, legal, financial, business, or personal decisions
  • You are solely responsible for verifying the accuracy and appropriateness of any AI-Generated Content before using it
  • AI-Generated Content may reflect biases present in training data or user inputs
  • AI systems may "hallucinate" or generate plausible-sounding but factually incorrect information
  • The quality and accuracy of AI-Generated Content depends significantly on the quality of input data and prompts

8.3 No Professional Advice

AI-Generated Content does not constitute professional advice of any kind, including but not limited to legal, medical, financial, tax, or accounting advice. Always consult with qualified professionals before making decisions based on AI-Generated Content.

8.4 Limitation on AI Provider Liability

The AI features of the Service rely on third-party AI providers. We are not responsible for any errors, omissions, or harmful content generated by these third-party AI systems.

9. Subscription and Billing Terms

9.1 Subscription Plans

The Service offers various subscription plans with different features, usage limits, and pricing. Current plan details are available on our website and within the Service.

9.2 Free Trials

We may offer free trial periods for certain subscription plans. At the end of the trial period, your account will be automatically converted to a paid subscription unless you cancel before the trial ends.

9.3 Payment Terms

By subscribing to a paid plan, you agree to pay all applicable fees. Payment is processed through our third-party payment processor (currently Stripe). You agree to:

  • Provide accurate and complete billing information
  • Promptly update your billing information if it changes
  • Pay all fees when due

9.4 Automatic Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annually) unless you cancel before the renewal date. You will be charged the then-current rate for your subscription plan.

9.5 Units

Most research activity on the Service is priced in units. A unit is consumed when you run a chargeable activity - for example uploading an interview or transcript, hosting or recording an interview session, ingesting a batch of short-form items, or generating a report. The number of units each activity consumes, and the number of units included with each plan, are published on our pricing page and may change in accordance with Section 9.7.

Units may be:

  • Included with your subscription plan as a monthly allocation. Allocated units reset at the start of each billing period and do not carry over to the next period.
  • Purchased separately as top-ups. Purchased units do not expire while your subscription remains active, and are consumed only after the monthly allocation for the current period has been used.
  • Granted by us at our discretion, including trial units, which expire at the end of the trial period.

Units are non-transferable and non-refundable except as required by applicable law. Units have no cash value and cannot be exchanged for money.

Where you held a prepaid credit balance under a previous version of these Terms, that balance has been converted into purchased (non-expiring) units at a rate of one unit per US$5.00 of balance, rounded up in your favor.

Some activities are billed in currency rather than units - for example outreach sendouts, panel contacts beyond the amount included in your plan, and optional premium capture features. These are invoiced monthly in arrears at the rates published on our pricing page.

9.5.1 Included Features and Fair Use

Features that are included with your plan rather than priced in units - including assistant chat, re-running analysis, clustering, generated documents and summaries, transcription, and repository and recording storage - are provided subject to fair use. Storage of the research content in your workspace is unlimited for as long as your subscription remains active.

If your use of these included features materially exceeds normal use for your plan, we may contact you and temporarily limit those included features until usage returns to a normal level or a suitable plan is agreed. Activity that consumes units is never limited on fair-use grounds.

9.6 Refund Policy

All fees are non-refundable except as expressly set forth in these Terms or as required by applicable law. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period, but no refund will be provided for the unused portion.

9.7 Price Changes

We reserve the right to change our prices at any time. Price changes will be communicated to you in advance and will take effect at the start of your next billing period after notice.

9.8 Taxes

Fees do not include any applicable taxes. You are responsible for all taxes associated with your use of the Service, excluding taxes based on our net income.

10. Third-Party Services

10.1 Third-Party Integrations

The Service integrates with and relies on various third-party services, including but not limited to:

  • AI Providers: Anthropic, OpenAI, Google (Gemini / Vertex AI), Amazon Web Services (Bedrock), Cloudflare (Workers AI), Fireworks AI, Together AI, Cerebras, OpenRouter, AssemblyAI (transcription), Cartesia (speech synthesis)
  • Infrastructure Providers: Cloudflare (hosting, storage, CDN, security, real-time calls, video transcoding), PlanetScale (database), Turbopuffer (vector search), Amazon Web Services (cloud hosting and compute, email delivery, media processing, backup storage, AI inference)
  • Payment Processing: Stripe
  • Email Services: Amazon Web Services (AWS SES), Cloudflare
  • Meeting Recording: Recall.ai (meeting bot for recording video conferences)

In addition, the Service lets you connect your own accounts with third-party services and platforms ("Integrations") — for example, participant recruitment platforms (such as Prolific), incentive and reward payout providers, calendar and scheduling (such as Google Calendar), and storage and productivity tools (such as Google Drive, Microsoft Teams, GitHub, Linear, and Jira/Atlassian). Your use of an Integration is governed by your own agreement with that provider, and data you exchange with it flows at your direction and under that provider's terms.

The authoritative, current list of subprocessors that process personal data is maintained in our Privacy Policy.

10.2 Third-Party Terms

Your use of third-party services through the Service may be subject to additional terms and conditions imposed by those third parties. We are not responsible for the availability, accuracy, or content of third-party services.

If you configure the Service to use your own API keys with an AI provider ("bring your own key"), your use of that provider is governed by your direct agreement with the provider, you are responsible for the associated fees and compliance obligations, and that provider's handling of your data under your own agreement is outside our control.

10.3 No Endorsement

The inclusion of third-party services does not imply our endorsement of those services. We are not responsible for the practices or policies of any third-party service providers.

11. Limitation of Liability

11.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
  • WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE
  • WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE SERVICE OR ANY CONTENT
  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
  • WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF AI-GENERATED CONTENT

11.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FLOB INC., ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR:

(A) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, or business opportunities
  • Loss of data, goodwill, or reputation
  • Business interruption or work stoppage
  • Cost of procurement of substitute goods or services
  • Computer failure or malfunction
  • Any other commercial damages or losses

(B) ANY DAMAGES ARISING FROM:

  • Data loss, corruption, or unauthorized access to your data
  • Security breaches, hacking, or cyber attacks
  • Inaccuracies, errors, or omissions in AI-Generated Content
  • Your reliance on AI-Generated Content
  • Failures or interruptions of third-party services (including AI providers, cloud infrastructure, payment processors)
  • Any unauthorized access to or use of our servers or any personal information stored therein
  • Any interruption or cessation of transmission to or from the Service
  • Any bugs, viruses, trojan horses, or similar harmful code transmitted through the Service
  • Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Service

WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL THEORY UPON WHICH SUCH DAMAGES ARE CLAIMED (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

11.3 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF:

(A) THE TOTAL AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR

(B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

11.4 Essential Basis of the Bargain

YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND US, AND THAT WE WOULD NOT PROVIDE THE SERVICE TO YOU WITHOUT THESE LIMITATIONS.

11.5 Jurisdictional Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES. IF YOU ARE A CONSUMER IN SUCH A JURISDICTION, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

11.6 No Liability for Data Loss

WE ARE NOT RESPONSIBLE FOR ANY LOSS, CORRUPTION, OR UNAUTHORIZED ACCESS TO YOUR DATA. You are solely responsible for maintaining backups of your User Content and any other data you store through the Service.

11.7 No Liability for Third-Party Actions

We are not liable for any actions or inactions of third parties, including but not limited to:

  • AI providers' processing of your data
  • Payment processor errors or fraud
  • Cloud infrastructure outages or failures
  • Security breaches at third-party service providers

12. Indemnification

12.1 Your Indemnification Obligations

You agree to defend, indemnify, and hold harmless Flob Inc., its directors, officers, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees and legal costs) arising from:

  • Your use of the Service
  • Your User Content
  • Your violation of these Terms
  • Your violation of any rights of a third party, including intellectual property rights, privacy rights, or publicity rights
  • Your violation of any applicable laws, rules, or regulations
  • Any claims by individuals whose personal information or likeness appears in your User Content
  • Any claims by Research Participants arising out of or relating to your research activities conducted through the Service, including communications, forms, recordings, live or AI-conducted interviews, and incentive programs
  • Your failure to obtain any legally required consent from, or provide any legally required notice or disclosure to, Research Participants — including recording consents and disclosures that a participant is interacting with, or being analyzed by, an AI system
  • Your submission of prohibited or sensitive data described in Section 7.5
  • Any misuse of AI-Generated Content
  • Any claims arising from your reliance on AI-Generated Content

12.2 Indemnification Procedures

We will provide you with prompt written notice of any claim subject to indemnification. You shall not settle any claim without our prior written consent. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense.

13. Termination

13.1 Termination by You

You may terminate your account at any time by following the account cancellation procedures in the Service or by contacting us. Upon termination, you will lose access to the Service and any data stored therein.

13.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

  • Breach of these Terms
  • Fraudulent, abusive, or illegal activity
  • Non-payment of fees
  • Upon request by law enforcement or government agencies
  • Extended periods of inactivity
  • Technical or security issues
  • Our decision to discontinue the Service

13.3 Effect of Termination

Upon termination:

  • Your right to use the Service will immediately cease
  • We may delete your account and all associated data
  • Any unused units, whether allocated with your plan or purchased as top-ups, will be forfeited and non-refundable
  • Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, limitations of liability, and dispute resolution provisions

13.4 Data Retention After Termination

Following termination, we may retain your data for a limited period as required by law or for legitimate business purposes. After this period, your data will be permanently deleted.

14. Privacy

Your privacy is important to us. Our Privacy Policy, available at /legal/privacy, describes how we collect, use, and share information about you. By using the Service, you agree to our collection, use, and sharing of information as described in the Privacy Policy.

15. Governing Law

15.1 Choice of Law

These Terms and any dispute arising from or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

15.2 International Users

If you are accessing the Service from outside the United States, you do so at your own risk and are responsible for compliance with local laws. You acknowledge that the Service is subject to U.S. export control laws and regulations, and you agree to comply with all applicable export and re-export restrictions.

16. Dispute Resolution

16.1 Informal Resolution

Before filing any formal legal proceedings, you agree to first contact us at support [at] reos [dot] ai and attempt to resolve any dispute informally. We will try to resolve the dispute by contacting you via email. If a dispute is not resolved within thirty (30) days of submission, you or we may proceed to binding arbitration.

16.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in Wilmington, Delaware, before a single arbitrator.

The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect, except as modified by this Agreement.

16.3 Arbitration Procedures

  • The arbitrator shall have the authority to grant any remedy or relief that would otherwise be available in court
  • The arbitration shall be conducted on a confidential basis
  • The arbitrator's decision and award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction
  • Each party shall bear its own costs and expenses, including attorney's fees, unless the arbitrator determines that a party's claims or defenses were frivolous

16.4 Class Action Waiver

YOU AND FLOB INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative, class, or collective proceeding.

If this specific provision is found to be unenforceable, then the entirety of this arbitration section shall be null and void, and all disputes shall be resolved in court.

16.5 Exceptions to Arbitration

Notwithstanding the above:

  • Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights
  • Claims within the jurisdiction of small claims court may be brought in such court
  • Either party may bring a claim for public injunctive relief in court

16.6 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice of your decision to opt out to support [at] reos [dot] ai within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of binding arbitration. If you opt out, you will still be bound by all other provisions of these Terms.

16.7 Survival

This arbitration agreement shall survive termination of these Terms and your use of the Service.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Flob Inc. regarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the intent of the original provision. If such modification is not possible, the provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

17.4 Assignment

You may not assign or transfer these Terms or your rights or obligations hereunder without our prior written consent. We may assign or transfer these Terms without restriction.

17.5 Notices

We may provide notices to you by posting on the Service, by email to the address associated with your account, or by other reasonable means. You must provide notices to us by email to support [at] reos [dot] ai or by mail to our address stated above.

17.6 Force Majeure

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

17.7 Relationship of the Parties

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and Flob Inc.

17.8 Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights.

17.9 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

17.10 Language

These Terms are written in English. Any translated versions are provided for convenience only. In the event of a conflict between the English version and any translated version, the English version shall prevail.

18. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on the Service and updating the "Last Updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

For material changes, we will provide at least thirty (30) days' notice before the changes take effect, unless the changes are required by law or to address an urgent security issue.

19. Contact Information

If you have any questions about these Terms, please contact us:

Flob Inc. 1111B S Governors Ave STE 49827 Dover, DE 19904 United States

Email: support [at] reos [dot] ai

20. Additional Terms for Specific Jurisdictions

20.1 European Union Users

If you are a consumer residing in the European Union, you may have additional rights under EU consumer protection laws that cannot be waived by contract. Nothing in these Terms affects your statutory rights as a consumer.

The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr.

20.2 California Users

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). Please see our Privacy Policy for details.

Pursuant to California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Service is provided by Flob Inc., 1111B S Governors Ave STE 49827, Dover, DE 19904. To file a complaint regarding the Service or to receive further information regarding use of the Service, contact us at the address above or at support [at] reos [dot] ai. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

20.3 Australian Users

If you are an Australian consumer, nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified by agreement.

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

These Terms of Service were last updated on August 19, 2026.