Report · Onboarding study
Why trials stall in week two
Most new teams stop at the CSV import. They expect a sign that it worked, and see none.
Dana K. · 14:322 more sources
“I imported everything and nothing happened. So I gave up.”
3 sources · quotes checked
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Report · Onboarding study
What we heard
- Most new teams stop at the CSV import.
- Teams that invite a colleague in week one keep going.
- Support hears the same thing about imports.
Interview · Dana K. · 14:32
“I imported everything and nothing happened. So I gave up.”
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Live report · Support pulse
Weekly · Mondays 9:00Status: Live
- Nov 3Import errors doubled after the 4.2 release41 new tickets · 2 new insightsNew
- Oct 27Fewer questions about billing29 new tickets · 1 new insight
- Oct 20First notes on the new dashboard33 new tickets · 3 new insights
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Slide deck · Onboarding study
Speaker notes · Start with Dana's clip, then the chart.
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