| Reos | Listen Labs | |
|---|---|---|
| Plan | Yes | Partial |
| Recruit | Yes | Partial |
| Conduct | Yes | Partial |
| Ingest | Yes | Partial |
| Analyze | Yes | Yes |
| Act & close the loop | Yes | Partial |
Reos vs Listen Labs
Listen Labs runs AI interviews. Reos runs every session.
Listen Labs runs AI-moderated interviews at real scale, in text, voice and video, with a large panel behind them - credit where it's due. Reos runs AI interviews too, and the sessions around them: live calls you moderate, recordings from Zoom, Meet and Teams and unmoderated tests, read together by analysis that drops a claim its quote doesn't support.
The honest take
AI interviews at scale - or every way to talk
If the job is thousands of AI interviews in many languages, Listen Labs is hard to beat. If AI interviews are one part of how you talk to customers, the picture changes.
Choose Listen Labs if...
- You need thousands of AI interviews in parallel, in text, voice or video - that scale is what Listen Labs is built for.
- Your studies reach far beyond your own customers: a panel of 30M+ respondents in 45+ countries, and interviews in 50+ languages.
- You want quant methods inside the interview, such as MaxDiff, Gabor-Granger pricing and concept tests.
Choose Reos if...
- You run live interviews as well as AI ones, with observers in the room and feedback on your moderation afterwards.
- Your conversations happen in many places: Zoom, Meet and Teams calls, uploaded recordings, unmoderated tests.
- You recruit your own customers, and want scheduling, reminders and consent in the same tool.
- You want published prices, and analysis that drops a claim its quote doesn't support.
Side by side
The loop, side by side
Listen Labs goes deep on the AI interview and the panel behind it. Here is how the rest of the research workflow compares.
| Feature | Reos | Listen Labs |
|---|---|---|
| Plan | ||
| AI study-planning assistantplan, research questions & guide from a conversation | Yes | Partial, reusable screeners |
| Recruit | ||
| Email your own participantsCSV lists, reminders only to those who haven't replied | Yes | Partial, direct links; CSV email campaigns, off until support enables them |
| Scheduling for live sessions | Yes | Not offered, asynchronous by design |
| Consent recorded per participant | Yes, a consent ledger on every plan | Yes, consent checkbox, e-signed NDAs |
| Large external panel | Partial, Prolific with your own account, enabled on request | Yes, 30M+ verified respondents, 45+ countries |
| Participant incentives | Partial, your own Tremendous account, on Enterprise | Yes, Tremendous for your own lists; panel incentives paid for you |
| Open link, no recruiting step | Yes | Yes |
| Conduct | ||
| AI-moderated interviewsin parallel, with a listen-in on any session | Yes, voice, 2 units each | Yes, text, voice & video; thousands in parallel |
| Interview languages | Partial, 12 languages | Yes, 50+, 42 of them with voice |
| Quant methods inside interviewsMaxDiff, Gabor-Granger pricing | Not offered | Yes |
| Human-moderated sessions, hostedsilent observers, the participant's screen in view | Yes | Not offered, expert researchers as a service |
| Help while you moderatefollow-up suggestions in the call, moderation feedback after it | Yes | Not offered |
| Unmoderated testsfirst-click, five-second, tree testing, closed card sorting | Yes, on every plan, plus Figma prototype & live-website tests | Partial, stimulus and card sort questions in interviews |
| Ingest | ||
| Recording bots for Zoom, Meet & Teams | Yes | Not offered |
| Upload any recordingtranscribed, with speakers detected | Yes | Partial, video imports; transcript uploads not supported |
| Ticket, call & inbox connectorsGong, Front, Intercom | Yes | Not offered, none among its integrations |
| Analyze | ||
| Every claim linked to its source | Yes | Yes, claims trace back to interviews |
| Validation pass on every claima claim its quote doesn't support is dropped | Yes | Not offered, no validation step described |
| Cross-study insights | Yes, Super Insights | Yes, Research Library |
| Act | ||
| Initiatives synced with Linear & Jira | Yes | Not offered, CSV, Excel & Google Sheets export |
| MCP for AI assistantsread and write, scoped by role | Yes | Yes |
| Pricing & trust | ||
| Published pricesfrom $59 a month | Yes | Not offered, book a demo |
| SOC 2 Type II, ISO 27001 & 42001 | Yes | Yes |
| No training on your research | Yes | Yes |
based on Listen Labs’ public documentation, October 2026; Reos column checked October 2026 · spotted something out of date? tell us - we’ll fix it
Every way to talk
Every conversation, one study
Listen Labs is built around one way of talking to people: the AI interview, at scale. Real studies mix things. In Reos the AI interviews, the calls you run yourself, the sales call a bot recorded and a quick test from an open link land in one project, and the analysis reads them together.
- AI when it fitsAI-moderated voice interviews in 12 languages, run in parallel, with a listen-in on any session.
- You when it mattersHosted live sessions with silent observers, follow-up suggestions during the call and feedback on your moderation after it.
- Whatever already happenedBots for Zoom, Meet and Teams, and uploads of any recording, transcribed with the speakers told apart.
one study · one week · every kind of session
- MonAI interviewsvoice, in parallel - listen in on any of them
- TueLive sessionyou moderate, two observers watch silently
- WedSales call, recordeda bot joined the Zoom call
- ThuFive-second testone open link, no recruiting step
- FriLast quarter's callsuploaded, transcribed, speakers told apart
Findings · read across all five
- kept: Setup takes longer than teams expectAI interviews, live session, sales call
- dropped: Price is the main reason to waitdropped - its quote doesn't support it
every session draws on the same monthly units
Pricing
A price you can read before the demo
Listen Labs sells through a demo and a quote. Reos publishes its prices: $59, $249 or $999 a month with 12, 60 or 300 units, where a hosted, uploaded or recorded interview is 1 unit and an AI-moderated interview is 2.
Listen Labs
- No public pricesListen Labs shows no price list, and its panel prices are not published either: you book a demo for a quote.
- Credits from walletsStudies draw credits from a wallet. For email campaigns to your own participants, each completed response costs 1 credit.
- Joining SalesforceSalesforce signed an agreement to buy Listen Labs on 29 September 2026. The announcement says nothing about existing customers or pricing.
Reos
- One monthly priceHosting, your team, panel and repository - from $59 a month, with research units included.
- Units, not metersAn interview or a written report is 1 unit, an AI-moderated interview 2, and 100 tickets or reviews 1. Transcription, analysis, clustering and storage come with it.
- Top up, never guessHeavier month than planned? Top up units in one click at a published rate, and they never expire.
Switching
Bring your research with you
Export your Listen Labs data as CSV and bring it into Reos with any recordings you keep: datasets map to observations, recordings are transcribed, and both sit next to everything you run from here on.
Recordings & transcripts
Upload sessions from any tool - transcription, speakers, and time-codes are automatic.
Datasets of any size
Survey exports, review dumps, call logs - CSV or JSON, mapped into analyzable observations.
Channels, connected
Point your ticket queue, inbox, and forms at Reos once - new data flows in from then on.
Run your next study in Reos
Sign up, import an interview, and trace your first insight to its source in minutes.