Skip to main content
All comparisons

Comparison

Outset vs Listen Labs

Outset and Listen Labs do the same core job: an AI moderator interviews participants by text, voice or video and writes up the results. Choose Outset if you need diary studies, live interviews led by a researcher (announced in October 2026) or analysis of interviews a researcher ran elsewhere. Choose Listen Labs if you need more languages (its documentation lists over 120, Outset over 40), MaxDiff and Gabor-Granger questions inside the interview, or the self-serve access its articles describe for companies under 100 employees. Neither publishes prices.

Checked against each vendor's site on . Sources

Which one to choose

Choose Outset if

  • You want diary studies run by the same AI moderator: Outset lists them, Listen Labs lists none.
  • You have recordings of researcher-led interviews and want them analyzed next to the AI-moderated ones.
  • Over 40 languages cover your markets.

Choose Listen Labs if

  • You interview in languages beyond Outset's 40: Listen Labs' documentation lists over 120, 42 of them with voice.
  • You want MaxDiff or Gabor-Granger questions in the same session as the open questions.
  • Your company has fewer than 100 employees and you want the self-serve route its articles describe.

Looking at both because neither quite fits? See where Reos fits

Side by side

Outset vs Listen Labs, feature by feature

What each vendor says on its own site, row by row. Reos is the third column, for reference.

Outset, Listen Labs and Reos, feature by feature
FeatureOutsetListen LabsReos
Research methods
Live interviews with a human moderatorYes - Live Interviews, announced on its blog in October 2026None listedYes - hosted in Reos with a live coach, or a notetaker joins Zoom, Google Meet or Teams
Unmoderated testsUsability tests run by the AI moderator on Figma files, prototypes and live sitesUsability studies run by the AI moderator, with screen sharingYes - Figma prototype and live website tests, card sorts, tree tests
SurveysLikert, matrix and ranking questions inside AI interviewsSingle-select, multi-select, ranking, MaxDiff and Gabor-Granger questions inside AI interviewsYes
AI moderation
AI-moderated interviewsYes - the core productYes - the core productYes, on every plan
How participants answerText, voice or videoText, voice or videoVideo call, audio only or text chat
Participants and panel
Your own customersYes - your own panel and customer lists, or a shareable linkYes - a study link, or an email campaign from an uploaded contact list (off by default)Yes - a panel built from your customer list and sign-up forms
External panelYes - recruitment through Outset from partner panels in over 85 countriesYes - a recruiting network: over 50 million people per its home page, over 30 million per its documentationProlific through your own Prolific account, turned on by request
Analysis
AI analysisYes - themes, summaries, quotes, highlight reels and reportsYes - reports, slide decks, memos, highlight reels and chartsYes - each insight links to the quotes it was checked against
Feedback from other sourcesUploaded researcher-led interviewsNot stated on the vendor's siteEmail, feedback forms and meetings through channels; support desk connectors in beta; CSV and JSON datasets
Languages
LanguagesOver 40 languagesOver 120 interview languages, 42 with voice, per its documentationThe AI moderator speaks 12 languages
Security and SSO
Certifications and complianceSOC 2 Type II and ISO 42001 certified; lists GDPR and HIPAA complianceSOC 2 Type II, ISO 27001, ISO 27701, ISO 42001 and GDPR per its trust center; its comparison page adds HIPAASOC 2 Type II, ISO 27001, ISO 42001, GDPR
Single sign-onSSO is listed as a plan add-onSSO sign-in is documented; the plan is not statedSSO on Scale; SAML SSO and SCIM on Enterprise
Pricing
Pricing modelA custom plan per team, quoted by salesPer its articles, a subscription for platform access plus credits per recruited participantMonthly or yearly plans with units included; top-up units never expire
Published pricesNot publishedNot publishedYes - $59, $249 and $999 per month; Enterprise is custom
Free plan or trialNone listed; the site asks you to book a demoA free trial is described in its articles; its terms are not publishedNo free plan; one free analysis of your own interviews before you choose a plan. Monthly plans cancel any time

What Outset does

Outset is an AI-moderated research platform. You write or generate an interview guide, and an AI moderator runs the interviews: it asks the questions, probes on answers and can show stimuli. Participants answer by text, voice or video, in over 40 languages.

The same moderator covers usability tests on Figma files, prototypes and live sites, concept tests, diary studies and quantitative questions such as Likert, matrix and ranking. Live interviews led by a researcher are a recent addition: Outset announced them on its blog on October 26, 2026, with scheduling in Outset and a backroom for your team. You can also upload researcher-led interviews for analysis.

Participants come from your own lists, a shareable link, or recruitment through Outset, which draws on partner panels in over 85 countries. Synthesis is automatic: themes, summaries, quotes, highlight reels and reports, with exports to CSV, PowerPoint, PDF and video.

Outset website (opens in a new tab)Reos vs Outset

What Listen Labs does

Listen Labs is an AI-moderated research platform. An AI moderator holds the interview and asks follow-up questions, by text, voice or video. Its documentation lists over 120 interview languages, 42 of them with voice. Listen Labs names concept tests, usability studies and brand tracking as uses. In a usability study participants share their screen while they walk through a product. Salesforce completed its acquisition of Listen Labs on November 2, 2026, per Salesforce's newsroom.

An interview can mix open questions with single-select, multi-select, ranking, card sort, MaxDiff and Gabor-Granger questions. Listen Labs lists no live interviews run by a human moderator and no diary studies.

Participants come from a recruiting network, which its home page puts at over 50 million people and its documentation at over 30 million, or from your own customers. A feature called Quality Guard screens responses for copy-pasted answers, speeding and AI-generated voices. Listen Labs builds the deliverables: reports, slide decks, memos, highlight reels and charts, and says every chart and number traces back to the underlying responses.

Listen Labs website (opens in a new tab)Reos vs Listen Labs

Pricing

Outset and Listen Labs pricing

Outset

  • Outset does not publish prices. Its pricing page says a plan is put together for your team, research needs and support needs, and asks you to request custom pricing.
  • The page lists features and marks some as plan add-ons, without amounts.
  • No free plan or trial is listed; the site asks you to book a demo.

Listen Labs

  • Listen Labs does not publish prices and has no pricing page. Its articles describe a subscription for platform access plus credits per recruited participant.
  • Per the same articles, audiences that are harder to reach cost more credits, and participants from your own lists cost fewer.
  • Its articles say companies with fewer than 100 employees can use the self-serve platform and larger companies go through a demo and a pilot. They also describe a free trial, without its terms.

Reos

  • Researcher is $59 per month, Team $249 and Scale $999; Enterprise is custom. Yearly billing gives two months free.
  • Plans include units: one unit is one interview analyzed, an AI-moderated interview is two. Top-up units cost $4 to $6 and never expire.
  • Viewers are free and unlimited on every plan.

See Reos pricing

A third option

Where Reos fits

Reos has AI-moderated interviews like Outset and Listen Labs, and adds methods neither lists: tree tests and standalone surveys. Its live interviews come with a live coach. It is built around your own customers instead of a rented panel, and its prices are public.

Sign upBook a demo

Reos pricingReos vs OutsetReos vs Listen Labs

  • AI-moderated interviews on every plan, by video call, audio only or text chat, in 12 languages.
  • Live interviews hosted in Reos, or a notetaker that joins Zoom, Google Meet or Teams.
  • Figma prototype tests, card sorts, tree tests, surveys and diary studies in the same workspace.
  • A panel built from your own customers, with Prolific available on request when you need people you don't know.
  • Analysis that reads interviews next to support tickets, email and survey answers, and links each insight to its quotes.
  • Plans from $59 per month, published on the pricing page.

Questions

Outset and Listen Labs, answered

  • Both are AI-moderated research platforms: an AI moderator interviews participants by text, voice or video and synthesizes the answers. Outset lists over 40 languages, diary studies, live interviews announced in October 2026 and analysis of uploaded researcher-led interviews. Listen Labs lists over 120 interview languages, MaxDiff and Gabor-Granger questions and a recruiting network. Neither publishes prices.

  • Neither vendor publishes prices, so there is no list price to compare. Outset quotes a custom plan per team. Listen Labs' articles describe a subscription for platform access plus credits per recruited participant. You need a quote from each for your own volume.

  • Listen Labs lists more. Its documentation says over 120 interview languages, 42 of them with voice; some of its other pages say 100+. Outset's pricing page lists multilingual interviews in over 40 languages.

  • Yes, with both. Outset accepts your own panel and customer lists or a shareable link. Listen Labs takes your own customers through a study link or an email campaign, and its articles say they cost fewer credits than recruited participants. Both also recruit for you: Outset through partner panels, Listen Labs through its recruiting network.

  • Outset does, since recently: it announced Live Interviews on its blog on October 26, 2026, with scheduling in Outset and a backroom for the team. It also lets you upload interviews a researcher ran elsewhere. The Listen Labs site lists AI-moderated interviews only.

  • Reos publishes its prices: plans start at $59 per month and include AI-moderated interviews, live interviews, unmoderated tests and surveys. It is built around a panel of your own customers.

Sources

Checked on . Vendors change plans and prices; if a line here is out of date, tell us and we will correct it.

Outset product, methods and languages
outset.ai (opens in a new tab)Outset interviews (opens in a new tab)Outset recruit (opens in a new tab)Introducing Live Interviews (Outset blog) (opens in a new tab)Outset diary studies (opens in a new tab)
Outset pricing, feature list, SSO and security
Outset pricing (opens in a new tab)Outset security (opens in a new tab)
Listen Labs product, uses, interview formats, participant network, Quality Guard and deliverables
listenlabs.ai (opens in a new tab)Listen Labs docs (opens in a new tab)Listen Labs comparison (opens in a new tab)Listen Labs usability testing (opens in a new tab)Listen Labs Quality Guard (opens in a new tab)Listen Labs Research Agent (opens in a new tab)
Listen Labs languages, question types, recruiting, email campaigns and SSO sign-in
Listen Labs docs: studies overview (opens in a new tab)Listen Labs docs: study design (opens in a new tab)Listen Labs docs: recruiting participants (opens in a new tab)Listen Labs docs: email campaign (opens in a new tab)Listen Labs docs: account page (opens in a new tab)
Listen Labs acquisition by Salesforce
Salesforce newsroom: acquisition of Listen Labs (opens in a new tab)
Listen Labs certifications
Listen Labs trust center (opens in a new tab)Listen Labs comparison (opens in a new tab)
Listen Labs pricing model, self-serve access and free trial (its own articles)
Self-serve AI qualitative interviews (opens in a new tab)AI qualitative research pricing (opens in a new tab)Outset.ai pricing alternatives (opens in a new tab)AI research assistant free trial (opens in a new tab)

Run your next study in Reos

Sign up, import an interview, and trace your first insight to its source in minutes.

Sign upBook a demo