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Comparison

Outset vs UserTesting

Outset is built around an AI moderator that interviews participants by text, voice or video and synthesizes the answers. UserTesting is built around its own participant network, with unmoderated video tests and live conversations; its AI follow-up questions are in limited early access. Neither publishes prices.

Checked against each vendor's site on . Sources

Which one to choose

Choose Outset if

  • Your studies are interviews an AI moderator can run on its own, at a scale a human team cannot schedule.
  • You need interviews in many languages: Outset lists over 40.
  • You want recruiting from partner panels handled in the same tool.

Choose UserTesting if

  • You want fast feedback from people outside your customer base, recruited from one large network.
  • Unmoderated think-out-loud tests on designs, prototypes and live products are most of your research.
  • You also need card sorting, tree testing and live conversations under the same contract.

Looking at both because neither quite fits? See where Reos fits

Side by side

Outset vs UserTesting, feature by feature

What each vendor says on its own site, row by row. Reos is the third column, for reference.

Outset, UserTesting and Reos, feature by feature
FeatureOutsetUserTestingReos
Research methods
Live interviews with a human moderatorYes - Live Interviews, announced on its blog in October 2026Yes - live conversationsYes - hosted in Reos with a live coach, or a notetaker joins Zoom, Google Meet or Teams
Unmoderated testsUsability tests run by the AI moderator on Figma files, prototypes and live sitesYes - think-out-loud and interaction tests, card sorting, tree testingYes - Figma prototype and live website tests, card sorts, tree tests
SurveysLikert, matrix and ranking questions inside AI interviewsYesYes
AI moderation
AI-moderated interviewsYes - the core productAI follow-up questions in unmoderated tests, in limited early accessYes, on every plan
How participants answerText, voice or videoSpoken answers in a recorded testVideo call, audio only or text chat
Participants and panel
Your own customersYes - your own panel and customer lists, or a shareable linkYes - an invite link for people outside the UserTesting networkYes - a panel built from your customer list and sign-up forms
External panelYes - recruitment through Outset from partner panels in over 85 countriesYes - its own network; its home page says 7M+ participants across 34 countriesProlific through your own Prolific account, turned on by request
Analysis
AI analysisYes - themes, summaries, quotes, highlight reels and reportsYes - summaries, themes and sentiment analysisYes - each insight links to the quotes it was checked against
Feedback from other sourcesUploaded researcher-led interviewsNot stated on the vendor's siteEmail, feedback forms and meetings through channels; support desk connectors in beta; CSV and JSON datasets
Languages
LanguagesOver 40 languagesTests can run in languages other than English; surveys support English, Spanish, French and GermanThe AI moderator speaks 12 languages
Security and SSO
Certifications and complianceSOC 2 Type II and ISO 42001 certified; lists GDPR and HIPAA complianceSOC 2, ISO 27001, GDPR, HIPAASOC 2 Type II, ISO 27001, ISO 42001, GDPR
Single sign-onSSO is listed as a plan add-onYes - single sign-on through your identity provider, enabled by supportSSO on Scale; SAML SSO and SCIM on Enterprise
Pricing
Pricing modelA custom plan per team, quoted by salesAnnual subscription, priced by tests used or by team sizeMonthly or yearly plans with units included; top-up units never expire
Published pricesNot publishedNot publishedYes - $59, $249 and $999 per month; Enterprise is custom
Free plan or trialNone listed; the site asks you to book a demoTrial on requestNo free plan; one free analysis of your own interviews before you choose a plan. Monthly plans cancel any time

What Outset does

Outset is an AI-moderated research platform. You write or generate an interview guide, and an AI moderator runs the interviews: it asks the questions, probes on answers and can show stimuli. Participants answer by text, voice or video, in over 40 languages.

The same moderator covers usability tests on Figma files, prototypes and live sites, concept tests, diary studies and quantitative questions such as Likert, matrix and ranking. Live interviews led by a researcher are a recent addition: Outset announced them on its blog on October 26, 2026, with scheduling in Outset and a backroom for your team. You can also upload researcher-led interviews for analysis.

Participants come from your own lists, a shareable link, or recruitment through Outset, which draws on partner panels in over 85 countries. Synthesis is automatic: themes, summaries, quotes, highlight reels and reports, with exports to CSV, PowerPoint, PDF and video.

Outset website (opens in a new tab)Reos vs Outset

What UserTesting does

UserTesting is a customer experience research platform built around its own participant network. Its core method is the unmoderated test: participants record their screen and think out loud while they work through your tasks. It also runs interaction tests, surveys, card sorting, tree testing and live conversations, which are moderated interviews scheduled through the platform.

AI is used for test creation, audience targeting and analysis: summaries, themes and sentiment across video, transcript and survey data. UserTesting's AI moderation asks follow-up questions on spoken answers inside unmoderated tests. UserTesting describes it as limited early access for select customers and not a replacement for researcher-led moderated studies.

Participants come from the UserTesting network, which its home page puts at 7M+ participants across 34 countries, or from your own customers through an invite link.

UserTesting website (opens in a new tab)Reos vs UserTesting

Pricing

Outset and UserTesting pricing

Outset

  • Outset does not publish prices. Its pricing page says a plan is put together for your team, research needs and support needs, and asks you to request custom pricing.
  • The page lists features and marks some as plan add-ons, without amounts.
  • No free plan or trial is listed; the site asks you to book a demo.

UserTesting

  • UserTesting does not publish prices. It sells three editions (Advanced, Ultimate and Ultimate+) on annual subscriptions, and the price depends on users, test types and features.
  • There are two pricing models: one based on the tests you use, with unlimited users and no per-seat charge, and one based on team size.
  • A free trial is available on request.

Reos

  • Researcher is $59 per month, Team $249 and Scale $999; Enterprise is custom. Yearly billing gives two months free.
  • Plans include units: one unit is one interview analyzed, an AI-moderated interview is two. Top-up units cost $4 to $6 and never expire.
  • Viewers are free and unlimited on every plan.

See Reos pricing

A third option

Where Reos fits

Reos covers ground from both: AI-moderated interviews like Outset, and live interviews, unmoderated tests and surveys like UserTesting. It is built around your own customers instead of a rented panel, and its prices are public.

Sign upBook a demo

Reos pricingReos vs OutsetReos vs UserTesting

  • AI-moderated interviews on every plan, by video call, audio only or text chat, in 12 languages.
  • Live interviews, Figma prototype tests, card sorts, tree tests and surveys in the same workspace.
  • A panel built from your own customers, with Prolific available on request when you need people you don't know.
  • Analysis that reads interviews next to support tickets, email and survey answers, and links each insight to its quotes.
  • Plans from $59 per month, published on the pricing page.

Questions

Outset and UserTesting, answered

  • Outset is an AI-moderated research platform: an AI moderator interviews participants by text, voice or video and synthesizes the results. UserTesting is a research platform built around its own participant network, with unmoderated video tests, live conversations, surveys, card sorting and tree testing.

  • Neither vendor publishes prices, so there is no list price to compare. Outset quotes a custom plan per team. UserTesting sells annual subscriptions in three editions, priced by tests used or by team size. You need a quote from each for your own volume.

  • UserTesting has AI moderation that asks follow-up questions on spoken answers in unmoderated tests. As of November 2026 UserTesting describes it as limited early access for select customers, and says it is not a replacement for researcher-led moderated studies.

  • Yes, with both. Outset accepts your own panel and customer lists or a shareable link. UserTesting has an invite link for participants outside its network. Both also recruit for you: Outset through partner panels, UserTesting from its own network.

  • Reos publishes its prices: plans start at $59 per month and include AI-moderated interviews, live interviews, unmoderated tests and surveys. It is built around a panel of your own customers.

Sources

Checked on . Vendors change plans and prices; if a line here is out of date, tell us and we will correct it.

Outset product, methods and languages
outset.ai (opens in a new tab)Outset interviews (opens in a new tab)Outset recruit (opens in a new tab)Introducing Live Interviews (Outset blog) (opens in a new tab)
Outset pricing, feature list, SSO and security
Outset pricing (opens in a new tab)Outset security (opens in a new tab)
UserTesting product, methods and participant network
usertesting.com (opens in a new tab)UserTesting network (opens in a new tab)Invite Network test (opens in a new tab)
UserTesting AI features and AI moderation
UserTesting AI (opens in a new tab)UserTesting AI moderation (opens in a new tab)
UserTesting editions, pricing models, trial and compliance
UserTesting plans (opens in a new tab)
UserTesting languages and single sign-on
Testing in non-English languages (opens in a new tab)Self-service single sign-on (opens in a new tab)

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